Feedback about our services

Lancashire Victim Services

We take the quality of our services very seriously, and work hard to give you the most appropriate support we can. We welcome your feedback or comments about our services, whether good or bad. Feedback helps us to make sure our services are as good as possible, and to improve where necessary.

Please give us as much information as you can. This helps us to understand your experiences, and investigate any issues you may raise.

If you have used our service and would like to provide any feedback please follow this link. It should take no more than 8 minutes to complete.

VS Voice Survey

What is the VS Voice app?

VS Voice is a mobile phone app where victims of crime and traumatic events can share their experience, views, ideas and opinions about support and what needs to change. It’s only available to those who have used Victim Support services.

Why should I take part?

VS Voice enables you to have a voice and directly contribute to improving our work

helping victims of crime. Participation will be mainly via short surveys done in a few

minutes on your phone. Participants will be rewarded for taking the time to fill out surveys.

Can I receive support via the VS Voice app?

No, support will not be provided by the app. Should you need any support please get

in touch through Supportline (call 08 08 16 89 111), live chat or our self-support platform, My Support Space. VS Voice will give us more information to help keep improving all of these support services.

How can I get the VS Voice app?

For more information contact your supporter at Lancashire Victim Services.


Rethinking domestic abuse in child protection

We are SafeLives – a national domestic abuse charity.

We are part of a research project called RDAC: Rethinking domestic abuse in child protection.

We are looking for survivors who have been involved with Children’s services/Child Protection to feedback on themes from interviews with professionals who work in Children’s services.

We want survivors to consider the themes from their own lived experience but we will not be asking you to give any personal examples.

This will help the research team look at the findings and develop recommendations for Children’s services practice when responding to families experiencing domestic abuse.

There are 5 sets of themes in total.  We would like you to reflect on each set of themes and answer the same 3 questions for each set.  If you do not have any feedback on certain questions, please go onto the next.  The questions should take you approximately 30-45 minutes to complete.  Don’t worry about correct spelling or grammar, we just want to hear your views.

We can reimburse you with an eGiftCard from Prezee for £25 for taking part if you leave your email address at the end of the session (your email address will be deleted after we send out your voucher).

If you have any questions, please contact

Thank you, we appreciate your time.