Feedback about our services

Lancashire Victim Services

We take the quality of our services very seriously, and work hard to give you the most appropriate support we can. We welcome your feedback or comments about our services, whether good or bad. Feedback helps us to make sure our services are as good as possible, and to improve where necessary.

Please give us as much information as you can. This helps us to understand your experiences, and investigate any issues you may raise.

If you have used our service and would like to provide any feedback please follow this link. It should take no more than 8 minutes to complete.

VS Voice Survey

What is the VS Voice app?

VS Voice is a mobile phone app where victims of crime and traumatic events can share their experience, views, ideas and opinions about support and what needs to change. It’s only available to those who have used Victim Support services.

Why should I take part?

VS Voice enables you to have a voice and directly contribute to improving our work

helping victims of crime. Participation will be mainly via short surveys done in a few

minutes on your phone. Participants will be rewarded for taking the time to fill out surveys.

Can I receive support via the VS Voice app?

No, support will not be provided by the app. Should you need any support please get

in touch through Supportline (call 08 08 16 89 111), live chat or our self-support platform, My Support Space. VS Voice will give us more information to help keep improving all of these support services.

How can I get the VS Voice app?

For more information contact your supporter at Lancashire Victim Services.

Share your experiences with the Criminal Justice System

Have you been the victim of a crime in the last two years? We want to hear about your experience!

We strongly believe that the voices of victims should be heard.

As you may know, the Victims’ and Prisoners Bill is currently going through Parliament which has the potential to strengthen victims’ rights within the criminal justice system. We want to ensure that changes are based on victims’ real life experiences and to share your views with decision makers.

We would be very grateful if you could share your personal experience and thoughts in a short survey to inform our efforts to ensure victims get the rights and treatment they deserve.

Start the survey

  • The survey is carried out by the Victim Support Research Team
  • It should take less than 10 minutes
  • Participation is completely voluntary – you can stop at any time
  • Results will be anonymised


Police Experience Survey

Are you a victim-survivor of rape or sexual assault?

Have you ever reported the offence to the police?

Do you want to give feedback on your experience with the police?

Operation Bluestone Soteria is inviting victim-survivors of rape and sexual assault to take part in a survey about your experience with the police. The online survey is completely anonymous.

The survey will help us understand how the police process feels to victims of rape and sexual assault. We will use these findings to help the police improve. 

Who is invited?
All victim-survivors of rape and sexual assault aged 18 and over whose case police know about. Your case may have just started, been ongoing for some time, or be closed. We want to listen to all victim-survivors.

Who is conducting the survey?
 The survey is being conducted by academics at City, University of London, in line with General Data Protection Regulation (GDPR). If you respond you cannot be identified, and your data will be completely anonymous.

How do I complete this survey?
You can complete this survey online in your own time, at your own pace, and at a place that feels safe and comfortable to you. It should take no more than 15 minutes to complete.

This is an academic survey conducted by City, University of London, and not a police survey. Please do not report any crimes in the survey as your response will be anonymous.

Complete the survey at


Rethinking domestic abuse in child protection

We are SafeLives – a national domestic abuse charity.

We are part of a research project called RDAC: Rethinking domestic abuse in child protection.

We are looking for survivors who have been involved with Children’s services/Child Protection to feedback on themes from interviews with professionals who work in Children’s services.

We want survivors to consider the themes from their own lived experience but we will not be asking you to give any personal examples.

This will help the research team look at the findings and develop recommendations for Children’s services practice when responding to families experiencing domestic abuse.

There are 5 sets of themes in total.  We would like you to reflect on each set of themes and answer the same 3 questions for each set.  If you do not have any feedback on certain questions, please go onto the next.  The questions should take you approximately 30-45 minutes to complete.  Don’t worry about correct spelling or grammar, we just want to hear your views.

We can reimburse you with an eGiftCard from Prezee for £25 for taking part if you leave your email address at the end of the session (your email address will be deleted after we send out your voucher).

If you have any questions, please contact

Thank you, we appreciate your time.